Explora Travels declares that we are not going to use any user information whatsoever in bad faith and/or sell the information to any third party under any condition. But if necessary and in case a legal notice is served to us in case of any legal matter, whatsoever it may be, we’re going to share the user information under the Right to Informations Act. Additionally, any legal issues will be sorted out in Gwalior Court only as we’re a firm registered in Madhya Pradesh.
Our website is standing there for providing services to the users and in order to that, we may ask you for your information at times. We assure you that all the information that is gathered from you is being used for facilitation purposes only and not for any malicious activity. We do not encourage data leaks or any similar schemes, which is why your information will be kept protected and only be shared with the members of the company who are associated with the facilitation of service for the user only.
Website Data Collection
The website asks a user for personal information including email, name, phone number, along with a set of other sets of personal information. This information is necessary for the proper execution of the services that we’re facilitating.
Cookies Usage Policy
Outbound Links to Third-Party Websites
We have outbound links added to our website which will take you to a third-party website which will be completely unrelated to us. We add these links after verifying that they are operating on the standard norms and that they host good content/service. But whatever you may incur onto a website other than ours is not our liability and in case of discrepancy, we cannot be held liable.
User Information Protection
Any user, whoever they may be, when they enter information onto our site, it’s just so that they can avail of our services and we have no hidden agenda from collecting the information. We do not share, export, or sell this information to anyone and the data is only shared with company employees who are involved in the facilitation of services only. Other than that, we have proper security features installed on our website so that the digital data would not be accessible to anyone as well.
Incase of government orders, harsh weather conditions , protests , landslides or any other unforseen circumstances , we work out the best possible alternate plans or trips/treks. At times even certain activities are cancelled , the organization provides the best alternate but no refunds are provided.
If a trek is called off at the last moment due to a natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.), Explora Travels will issue a trek voucher for the full amount and if possible will provide an alternate trek. The voucher can be redeemed upto same amount for the same trek or another trek in the next 365 days from the trek departure date.
If a trek or trip cannot be completed due to natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.). No refund would be provided.
Any extra expense coming due to any natural calamity/unforeseen circumstances (like rain, snowfall, earthquake, landslides, strike, bandh etc.), Will be beared by customer. Company will not be liable.
Cancellations policy will differ during the peak season and popular places.